We encourage you to inspect your items for damages upon delivery of your order. Please send a picture of where it is damaged, a picture of the packaging if it was tampered with, your name, and your order number to if I find a damage after the 14 day return window? If you receive your order and it is damaged, you must contact us by email within 3 days of the date it was delivered. What if I receive my item and it is damaged? If you have a DAMAGE, you MUST email us so we can have a paper trail of the process. If you have any issues with your order or have any questions about anything, you can contact us by email which is the fastest way to contact us or by phone at 20 (TEXT ONLY). IMPORTANT QUESTIONS & ANSWERS REGARDING ORDERS **WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE.** Once we ship your package, you will be charged to double ship if you enter the wrong address. Please make sure to double check your shipping address. Returns are processed by our ONE PERSON system, every 2-4 days so please be patient with us! Please fold items neatly and we prefer that you wrap the item in some sort of tissue paper so that they are protected from damage during shipping. If you find that your item is DAMAGED, it must be reported within 3 days of receiving.Ģ109 CHAPEL HILL ROAD, BIRMINGHAM, AL 35216 Online store credit will be issued to you in the form of a gift card via email. Once you receive your gift card, you may then purchase the new item if it is still in stock. We will issue you a gift card for the item as long as it is returned within the 14 day period. Our inventory is constantly changing so items are not eligible for exchange. Items purchased during a SALE or sale items Items that smell of perfume or cigarette smoke Items free of perfume, dog hair, deodorant, or cigarette smoke We have a very short return window that we are able to send back to the vendor. Do you have a damage? Items that are damaged MUST be reported within 3 days of receiving the item. We have a very quick turn around time and this is not possible for us to do, please be cautious as you are placing your order! Once an order is placed, it CANNOT be cancelled.The price of the return label is dependent on the weight of the item and where it is shipping from and will be deducted from your store credit. Can’t make it to the post office? We are more than happy to email you a return label.Items will be shipped back at the customers expense or you can have it picked up at one of our locations. Items returned outside of the return window are subject to refusal or a 20% restocking fee at The Pink Tulip Clothing's discretion.Don't have a printer handy? No worries, girl! Return information is required for us to process your store credit as quickly as we can so you can get to shopping for new cute things! All we need you to do is write your name, order number and reason for returning on a sheet of paper and put it in your return package!.If you live local to Birmingham, AL, you can drop your return off at either of our store locations! You can also drop off your return in our 24/7 return bin at our warehouse in Hoover, AL! The addresses are listed at the bottom of the page.This date can be found by using your tracking number! Store credits cannot be switched to online and vice versa. If you are not local, you will receive your store credit in the form of a gift card via email if returned within 14 days of delivery date. If you are local, you can return for store credit within the store within 10 days of your order delivery.
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